1. Introduction

Fallen Tree Removal Columbia (“we,” “our,” “us”) is a licensed tree service provider based in Columbia, SC, serving residential and commercial customers throughout the greater Columbia area. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit service requests, or contact us. By using our services or website, you agree to the practices described in this policy.

2. Information We Collect

Personal Information You Provide

When you contact us or request services, we may collect:

• Full name and contact information (phone number, email address)
• Service address and property details
• Description of your tree service needs
• Preferred appointment times and scheduling preferences
• Payment-related information when required to process transactions

Technical Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited and time spent on the site
• Referring website or search terms used to find us
• Date and time of your visit

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide service estimates
• Schedule appointments and dispatch trained tree service crews
• Send appointment confirmations, reminders, and follow-up communications
• Maintain service records for your property
• Improve our website performance and user experience
• Comply with applicable South Carolina state laws and regulations

We do not sell, rent, or share your personal data for third-party marketing purposes.

4. Sharing of Information

We only share your information in the following circumstances:

• With our tree service crews and field technicians to complete your requested services
• With trusted third-party service providers operating under confidentiality agreements
• When required by law, court order, or regulatory authority
• To protect the rights, safety, or property of our company, employees, or customers

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site performance. Cookies do not collect personally identifiable information unless you submit a form. You may disable cookies through your browser settings; however, certain website features may not function properly as a result.

6. Data Security

We take the security of your personal information seriously. We employ secure web hosting, restricted internal access controls, and encrypted data transmission practices to safeguard your information. However, no digital system is completely secure. Your use of our website is at your own discretion, and we encourage you to contact us directly for sensitive matters.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected — including completing service requests, maintaining required business records, and complying with applicable legal obligations. You may request deletion of your personal data at any time when no outstanding service or legal obligations remain.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Your Rights

You have the right to request access to, correction of, or deletion of your personal information that we hold. You may also opt out of non-essential communications at any time. To exercise any of these rights, please contact us using the information below.

10. Children’s Privacy

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this document reflects the most recent revisions. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Fallen Tree Removal Columbia

1205 Mason Rd, Columbia, SC 29203

Phone: +1 (803) 883-7469

Email: contact@fallentreeremovalcolumbia.com